Federations Charter of good Practice for their Members
Members are committed to
the following practices towards their clients:
To be of good service -
by which we mean regular attendance, safe, efficient and
Equal treatment to all
customers whether they are private – houses, mansions,
offices, shops, factories, car showrooms and others.
To attend to problems as
they arise, quickly and efficiently, and to respond to
To be compliant and
aware of Health and Safety regulations and to keep abreast
of new regulations as and when they are implemented and
promoted by the federation.
That all members and
their employees should have received suitable and sufficient
training to enable them to work in a safe and competent
employers and their employees to develop their skills and
abilities to the highest degree, and to insist on a high
level of integrity from his/her employees, remembering that
at all times the position they hold in working and moving
around the clients premises. Also, remembering that
confidentiality is a constant watchword during working
To constantly wear your
name badge, which gives the employees, name and that of the
company he works for.
Finally to keep in the
forefront of employers mind the objects outlined in the
federations Rule- book, and to promote the objects of it.
To give guidance to
employers and master who are engaged in the trade of window
cleaning and general cleaning; To regulate the relations
between employer and employer, or employer and employees,
and to regulate conditions on the conduct of the trade as
may be deemed necessary.
To assist members
in a fair remuneration for their labour and to establish and
maintain satisfactory conditions of employment.
To negotiate the
settlement of disputes arising between employer and
employer, or employer and employees, or between any persons
who may be interested in the trade of window cleaning and
To give either
alone or in conjunction with any other body, fair wages and
conditions of labour for employees engaged in the window